Accountable for the reception, processing of emergency and non-emergency calls; providing the appropriate pre-arrival instructions; entering data into a computer-aided dispatch system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures and guidelines; radio; performing queries through the local public safety systems.
Reports to the Communications Operations Bureau (COB) Shift Supervisor in the CCC. Performance is evaluated through observation, quality assurance reports, and employee performance appraisals.
Within one year of hire, the Telecommunicator must train and demonstrate proficiency in at least one of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) or fire-rescue dispatch.
The Telecommunicator is required to train for duties on other positions based on staffing needs, as opportunities become available. Personnel in this classification may be required to act as trainers. Work requires independent judgment, initiative, and a calm presentation.
CERTIFICATION AND LICENSING (may be post-hire):
EDUCATION AND/OR EXPERIENCE: