• Telecommunicator

    Posted Date 3 months ago(3/15/2019 2:50 PM)
    Job Locations
    Starting Pay
    USD $13.84/Hr.
    Above Base Potential
    1% above base pay up to 10% for prior experience.
    Annual Education Incentive: Associate’s $996, Bachelor’s $2,004, Master’s $2,496
  • Overview

    Accountable for the reception, processing of emergency and non-emergency calls; providing the appropriate pre-arrival instructions; entering data into a computer-aided dispatch system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures and guidelines; radio; performing queries through the local public safety systems.


    Reports to the Communications Operations Bureau (COB) Shift Supervisor in the CCC. Performance is evaluated through observation, quality assurance reports, and employee performance appraisals.


    Within one year of hire, the Telecommunicator must train and demonstrate proficiency in at least one of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) or fire-rescue dispatch.


    The Telecommunicator is required to train for duties on other positions based on staffing needs, as opportunities become available. Personnel in this classification may be required to act as trainers. Work requires independent judgment, initiative, and a calm presentation.



    • Required to report for duty and shelter-in during emergency/disaster situations
    • Attend periodic training or meetings outside of scheduled work hours
    • Work rotating shifts that includes days, evenings, nights, weekends and holidays
    • Attend all scheduled work periods including assigned and last minute overtime due to unexpected staffing shortages
    • Respond to work with little notice in the event of an emergency or disaster


    • Work is performed in a secure/restricted environment with specialized equipment
    • Exposed to stressful conditions when communicating with distraught callers, victims of crimes, violent and hostile individuals
    • High noise levels and sounds (i.e. tones and alarms)
    • Work in an atmosphere where your call taking and radio communications are recorded
    • Sitting for long periods of time while performing job duties
    • Reaching, handling and grasping documents and technology
    • Vision sufficient to read computer screen data
    • Repetitive hand and feet motions for computer and radio use
    • Clear speech and adequate hearing sufficient to communicate and respond effectively and appropriately in the work environment
    • Confined to work area for extended periods. Work hours and shifts vary with possible extended shifts

    CERTIFICATION AND LICENSING (may be post-hire):

    • Certification as an Emergency Medical Dispatcher
    • Cardio-Pulmonary Resuscitation (CPR) certification within six months of hire
    • State and National law enforcement computerized information systems (FCIC/NCIC certification)
    • Successful completion of the state certification exam for public safety telecommunicators
    • Completion of NIMS ICS courses as required by Department of Homeland Security
    • Maintain all certifications 



    • High school diploma or equivalent
    • Successful completion of the ECOMM pre-employment test with an overall passing score
    • Successful completion of the CRITICALL pre-employment test with an overall passing score
    • Successful completion of the appropriate training module and sufficient expertise to operate in a given position with minimal supervision


    • Sit for extended periods
    • Operate foot-controlled equipment effectively for long periods of time
    • View multiple computer monitor screens for extended periods
    • Normal vision range; see color differentiation as necessary to distinguish color variations on maps, computer screens and radio consoles
    • Normal hearing level; hear, understand and respond using radio transmitters and receivers, radio consoles, telephone/radio headsets, multi-line telephone systems, and complex communications equipment
    • Speak, annunciate, read, write and understand English fluently
    • Use of headsets and foot pedals to precisely hear voices and other sounds
    • Ambulate independently
    • Lift/carry 10 pounds
    • Manual dexterity
    • Type on computer keyboards for extended periods


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